1. Scope and written proposal
This policy applies to enquiries and service engagements with Hashtagfirst. The project proposal or signed agreement should state the deliverables, start date, payment schedule, included revisions, client responsibilities, third-party charges and any project-specific cancellation provisions.
2. Before work begins
If a client cancels in writing before work begins, amounts paid for work that has not started may be refunded, less any disclosed payment processing charges or non-cancellable costs already incurred, subject to the signed proposal and applicable law.
3. After work has started
If a client cancels after work has begun, the client may be charged for work completed, work in progress that has been produced or committed, approved expenses and third-party purchases that cannot be cancelled or recovered. Any remaining unearned advance should be reviewed against the scope and payment terms in the signed proposal. We will explain the calculation in writing.
4. Advertising spend and third-party fees
Money already paid to an advertising platform, publisher, software provider, domain provider, production vendor or other third party is generally subject to that provider’s own terms and may not be recoverable by Hashtagfirst. We will distinguish such costs from our service fees where applicable.
5. Retainers and monthly services
For a recurring service, the written agreement should define the billing period, notice period, renewal date, deliverables and the effect of cancellation during a billing cycle. Unless the signed agreement states otherwise, send cancellation requests to hello@hashtagfirst.in before the next billing period. Do not assume that stopping communication automatically cancels an active agreement.
6. Refund requests and processing
Submit a request from the email address used for the engagement and include the project name, invoice or payment reference, date and reason. We aim to acknowledge the request within five business days and, once an amount is agreed, process an eligible refund within 15 business days where practicable. The receiving bank or payment provider may take additional time to post the funds.
7. Delays, rescheduling and client inputs
If work is delayed because required access, content, approvals or feedback is not supplied, the timeline may need to be rescheduled. Any effect on fees, booked capacity or deliverables should be discussed and recorded in writing. If Hashtagfirst cannot deliver an agreed material item, we will discuss a reasonable remedy consistent with the agreement and applicable law.
8. Statutory rights
This policy does not limit any consumer or other rights that cannot legally be waived. Where a specific signed agreement, mandatory law or platform policy provides a different applicable remedy, that requirement will take precedence.
9. Contact
Email hello@hashtagfirst.in with “Refund or cancellation request” in the subject.
Last updated: 28 October 2026.